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This information only applies to your staff for whom you have purchased Adobe licensing.
Please feel free to share as you see necessary. I will also plan to re-send this information when we come back from the winter break.
How we license our paid Adobe products is changing with the new year. This change will give staff and students more flexibility when teaching and working with Adobe products. There will be several benefits, but some of the more notable features are access to the Adobe suite over the web, and the ability for users to install and remove products whenever they need to. This change will allow users to work with these products from personal devices.
Before making this transition, Information Services will need to uninstall all current products and redeploy the Creative Cloud app. Once this is done, you or your students will be able log in and install the Adobe apps you require. This will only need to be done once per computer, and all users can see the programs installed by any user on a shared device.
There are 2 ways to log in – I’ve listed these below with common questions.
- If you have the Creative Cloud app on your desktop, you can launch this to get started. If you are already logged into Google with your @sumnerk12.net in Chrome, it should automatically take those credentials and log you in. If you are logged into Chrome with any other account, you will need to log out of it and back in with your school account.
- You can also go HERE ( https://creativecloud.adobe.com/ ) and log in. This is how you will need to access the Creative Cloud suite on non-Sumner County school devices.
Notes:
- Logging into your Adobe Creative Cloud app or at creativecloud.adobe.com will still require your @sumnerk12.net address.
- Users who are not renewing their licenses will be removed from our Adobe portal over the winter break. Only those who have purchased licenses (either through the bookkeeper or CTE) will remain active in January.
- The first time anyone logs in to the Creative Cloud app or website, there will be a button that says “request access” on each of the tiles representing the programs. These buttons will change to read “install” after a few minutes. If this doesn’t happen, log out and back in again. After the change, you can install any or all the programs you need. These programs can be uninstalled at any time. To provide access to the suite on home devices, users needed the ability to add and remove programs.
- Everyone who has a current Adobe license is free to do this on school computers.
Potential Log-in issues:
It can take up to 48 business hours for new users to enroll and be assigned a license. This time starts after the attendance clerk, or guidance counselor enrolls the student in a class that has licenses purchased for it.
If you get a message that says either, “We did not manage to sign you in,” or “This page isn’t working,” you’ll need to fully log out of Chrome and re-launch the creative cloud app.
Make sure Chrome is your default web browser.
Users can only be logged into one instance of their Creative Cloud account at a time.
If you continue to have issues logging in, please call the Helpdesk at 615-451-6513 and let us know. We will need a username or student ID to verify they are assigned a license.
Notes for Bookkeepers:
You should have already submitted a user list and PO to Journey Ed. This is the list used to create access in 2023. If you have doubts, check in with Holly Adkins asap.
Let Holly know if you find you need more licenses. It is required to order a minimum of 50 licenses at a time. Orders of lesser quantities will need to be pooled together to meet the minimum.
Invoices will come to the school, likely in late January for our initial orders.
Adobe Pro and Creative Cloud are one big family, and if you have a 2023 user license, you will have access to both.
Remember, the license is assigned to a user (a name), not the computer, so sharing licenses is no longer possible. Each user needs a license.
